Shipping policy

Shipping & Delivery Policy

Babylogue — Stories of Growing Up

Every Babylogue keepsake is thoughtfully created around your child's memories. Unlike ready-made products, personalised items require design and approval before production and dispatch.

1. Where We Deliver

We currently offer shipping within India to locations supported by our delivery partners.

International shipping is not available unless specifically offered at checkout.

2. How Your Order Is Created

Our standard order process is:

Place your order on www.babylogue.in.
Share your photographs and memories through our post-purchase questionnaire.
Our team creates your personalised design.
Review and approve your design proof.
We print, package and dispatch your order, or deliver the final digital product.

3. Estimated Processing Times

Our initial planning estimates are:

Design preparation: Approximately 3–5 business days after receiving the required materials.
Printing and dispatch: Approximately 3–5 business days after final design approval.
Domestic shipping: Approximately 3–7 business days after dispatch, depending on the destination and courier service.

These are estimates, not guaranteed timelines. Actual turnaround times will be communicated where possible and may change depending on the complexity of the product, customer revisions and production availability.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout.

Our proposed standard shipping offer is:

Standard domestic shipping: ₹99.
Free standard domestic shipping on eligible orders of ₹2,499 or more.

The rates and eligibility displayed at checkout take precedence over these proposed amounts.

5. Digital Products

Digital-only products do not require physical shipping.

Once the final design is approved and ready, digital products will be delivered through the method specified for the purchased product, such as email or a digital download link.

6. Delivery Delays

Delays may occur due to incomplete customer information, delayed design approval, printing issues, courier disruptions, holidays or unforeseen circumstances.

We will make reasonable efforts to communicate significant delays.

7. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

If an address needs correction, please contact us as soon as possible. Changes may not be possible after dispatch.

8. Damaged or Missing Packages

If your order arrives damaged, incorrect or appears to be missing, please contact us with your order number and relevant details so we can investigate and assist.